FAQ’s

Most frequently asked questions

Ordering

When you have been through checkout, you will receive an order confirmation email. Please check your junk email if you don’t receive one within 15 minutes of your order. We will process your order within 2-4 business days. During high season and sales, this might take a few extra days.

When the order has left Midnatt AB’s warehouse, the customer is informed by email. An additional message is sent to the customer when the ordered goods are available for pickup from a postal agent or home delivery.

Unfortunately, you cannot add a product to an already placed order. If you wish to purchase more products, we kindly ask you to place a new order. If you want to change color or cancel your order, please email our customer service as soon as possible, and we will try our best to help you.

As long as all of the items you ordered are in stock, we will process your order within 2-4 business days. During high season and sales, this might take a few extra days. When the order has left Midnatt AB’s warehouse, delivery time varies slightly from country to country, but usually, shipments take 1-3 business days. Read more about shipping below.

Yes, most often. Midnatt’s idea has always been to have a timeless collection where you can complement your bedding over time since we’re still selling the first colors we launched. If a color is leaving the assortment, we will communicate that to our customers, and you’ll eventually find the last pieces in our outlet.

If a product is sold out, you can sign up for our back in stock-notification, which you find under each product. You will get an automated email when the item becomes available again. If you have other questions, please email us.

If you do not receive one within 15 minutes of your registration, please check your junk email. If you don’t find it there either, please contact us

Payments

We accept payments through Klarna, Paypal and Stripe. For some countries, all payment methods will be available, and for others, only a few of them. 

Yes. Either with PayPal or Stripe you can pay with Credit Card and Debit Card.

All prices shown on midnatthome.com include Swedish VAT. For international customers outside the EU, additional import duties, taxes and fees may be imposed by the destination country. The buyer pays such additional costs. Please check with your country’s customs office to determine what these specific additional costs might be for your order.

Shipping & Returns

Delivery of goods ordered at Midnatthome.com is provided by PostNord AB, FedEx or DHL Express. All deliveries with FedEx and DHL Express offer On demand delivery, meaning you can choose yourself if you want it to a postal agent or directly to your home. 

Yes, we currently ship to the following countries outside of Sweden. All shipping is free within Sweden, to other countries, the shipping price is as follows:

ZONE 1 – 7,50 EURO / 10 EURO: Denmark, Finland.

ZONE 2- 15 EURO: Belgium, Estonia, Latvia, Lithuania, Luxembourg, Netherlands, Great Britain, Germany. 

ZONE 3- 17 EURO: France, Ireland, Monaco, Poland, Austria.

ZONE 4- 18 EURO: Bulgaria, Croatia, Czech Republic, Greece, Hungary, Italy, Norway, Portugal, Romania, Slovakia, Slovenia, Spain.

ZONE 6- 20 EURO: Switzerland.

ZONE 7- 26 EURO: Israel, Canada, Turkey, USA.

ZONE 8- 30 EURO: Australia, Iceland, South Africa, South Korea, Serbia, Singapore, Taiwan, Thailand, Ukraine. 

Delivery time varies slightly from country to country, but for zone 1, 7 och 8 shipments take 1-3 business days. To other zones it takes 3-7 business days. (You find the zones above.) 

From the time the customer has received the goods, the customer has 14 days to return the order or exchange it. The right to return an item can be invoked for any reason. In order to return/exchange the goods, they must be in original condition and in unbroken original packaging.

The customer should always contact Midnatt’s customer service if they wish to regret a purchase in order to receive a return slip.

For returns within Sweden, we charge a return shipping cost of 60 SEK. It will be deducted from the refund. For international returns, the same instructions apply, with the only difference that the cost deducted from the refund is the same as the cost of the original shipping. Please find a complete price list above.

Product

Midnatt offers several sizes of duvet covers, pillow cases and sheets that fit most European countries. Several of our sizes fit American, Asian and Australian beds as well. You find our complete size guide here. We constantly develop our assortment to suit more countries. If we don’t offer what you look for at the moment, please drop us a line with your size request and we will make a note about it.

All our bedding is made of 100 % organic cotton in a stonewashed plain weave. We always recommend low-temperature washing (40 degrees) and hang drying since it’s better for both the color and the fibres of the fabric and the environment. Our bedding can be washed in 60 degrees machine wash and you can put it in the dryer on low heat occasionally, but keep in mind that washing garments at high temperatures too frequently degrades colors more quickly. You can read more about how to take care of your Midnatt bedding here.

Other questions

Yes, we have retailers all over the world. You find a list with all of them here.

Contact us at info@midnatthome.com and we will get back to you.

You find all our press releases, pack shots and still lifes via this link. They are free to use in editorial contexts as long as Midnatt is fully credited. For press inquiries, please email info@midnatthome.com

Contact

Still have questions?